SHIPPING POLICY

We ship within Sweden, to all EU countries and to most countries worldwide. If your country is not listed at checkout or in our reply to your inquiry, contact us and we will find a solution.

Sweden: Free, fully insured shipping.
EU: [Free / SEK X], fully insured.
Outside the EU: [Free / quoted individually], fully insured.

The exact shipping cost is always confirmed in writing before you pay.

Your watch is shipped within 1–3 business days after the payment has been received in full. If a watch needs a final check or service before it leaves us, we will tell you before you pay.

Sweden: 1–2 business days
EU: 2–5 business days
Rest of the world: 3–7 business days

Delivery times depend on the carrier and on customs. They are estimates and not guarantees.

We ship with [PostNord / DHL Express / FedEx / a specialist courier for high-value goods]. Every shipment is:

insured for its full purchase value until it is delivered to you
tracked, and you get a tracking number by email as soon as the watch has been shipped
signed for on delivery. We cannot deliver to a mailbox, parcel locker or unattended address.

Please make sure someone is available to receive the parcel and has ID. We may ask for ID that matches the buyer's name.

Watches are shipped in plain, neutral outer packaging with no brand names or reference to the contents. Inside, the watch is protected and packed together with any box, papers and accessories listed in the ad.

When the parcel arrives, please check that the outer packaging is undamaged before you sign. If it looks damaged or opened:

note this to the courier, or refuse the delivery, and
contact us within 24 hours with photos of the packaging.

We handle the claim with the carrier and the insurance. You will not be at a loss for a watch that was lost or damaged in transit.

For deliveries outside the EU, import duties, taxes and customs fees may be charged by the destination country. They are paid by the buyer unless we have agreed otherwise in writing. We include the correct commercial invoice and documentation for customs. We will not declare a lower value or label a watch as a gift.

Watches on exotic leather straps (for example alligator or crocodile) may need CITES documents for some countries, such as the USA. In that case we may ship the watch on an alternative strap. We will tell you before we ship.

You are welcome to collect your watch in person in Stockholm by appointment. Bring valid ID. Contact us to book a time.

If your tracking has not updated for more than [3] business days, or your parcel has not arrived within the expected time, contact us. We will follow up with the carrier immediately. Since every shipment is fully insured, a lost parcel results in a full refund or a replacement.